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View compareFrequently Asked Questions (FAQ)
Are Zuhoor products authentic and handcrafted?
Yes. All our shawls, stoles, and pashmina pieces are 100% authentic and handcrafted by skilled Kashmiri artisans using traditional techniques passed down through generations.
How can I be sure the pashmina is pure?
Each pure pashmina piece undergoes a quality check and is sourced directly from certified Kashmiri artisans. We guarantee authenticity, craftsmanship, and ethical production.
Do you ship internationally?
Yes. We ship across India, the UK, Europe, USA, and GCC regions.
How long does delivery take?
India: 5–7 business days
International: 10–15 business days
(Shipping times may vary during high-demand seasons.)
What payment methods do you accept?
We accept major payment modes including credit/debit cards, UPI, Razorpay, PayPal, and other secure online payment options.
Do you offer returns or exchanges?
Yes. We offer returns or exchanges within 7 days of delivery for unused, unwashed, and undamaged items.
Customized or made-to-order pieces may not be eligible.
How do I care for my pashmina or shawl?
We recommend dry cleaning only to maintain the softness, texture, and longevity of your handcrafted piece.
Will the colors look the same as in the photos?
We ensure high-quality product photography, but slight variations in color may occur due to lighting or screen settings.
How can I track my order?
Once your order is shipped, you will receive an email or WhatsApp message with a tracking link and updates.
Can I place a bulk or custom order?
Absolutely! For weddings, gifting, or customized embroidery, please contact us at zuhoortot@gmail.com or via our Instagram @zuhoortot.
How can I contact customer support?
You can reach us at:
📧 zuhoortot@gmail.com
📞 +91 8805366429
Instagram DM: @zuhoortot